Senior Records Manager, Lloyds Banking Group
Hana has worked in the financial services industry for over 10 years in various Information Security, Data Privacy and Records Management policy, risk and compliance roles.
As a senior manager for Records Management at Lloyds Banking
Lloyds Banking Group developed a toolkit to assess privacy and records impacts of change in the Bank. This talk is proposed by Hana Laws from Lloyds Group and Katharine Stevenson from Lloyds Commercial Bank. Hana will talk through the toolkit and how it is used across the Group; Katharine will discuss how this toolkit has been used by one of LBG’s Divisions – Commercial Banking. Case studies will demonstrate where the PRIA has led to records management improvements where they might otherwise have been ignored; the challenges, the successes and some failures from which we have learnt and made improvements.
Topic: Soft Skills - helping you as a professional, particularly in managing change