Linda Muller

Vice President, Records & Information Management and Partner at IST Management Services

Linda Muller joined the Executive Team of IST Management Services as Vice President, Records and Information based at the firm’s headquarters in Atlanta, Georgia in March 2016. Linda’s leadership role oversees support to clients including the design, implementation, and maintenance of records management systems.

Linda has experience with building the sales infrastructure and operationalized the training curriculum for Ricoh Legal’s comprehensive RIM program. As Principal Consultant on the Enterprise Services Delivery consulting team, Linda provided strategic information management compliance consulting with many AmLaw150 customers centered on legal records management, document workflow and managed services.

With twenty years of experience in records and information management, primarily international law firms including Perkins Coie LLP, Morrison & Foerster LLP and Vinson & Elkins LLP, Linda has successfully managed technology implementations, data conversions, practice management problem-solving and solution building with legal practice groups, administrative departments, and regional offices. As a Certified Records Manager and Information Governance Professional, Linda has been instrumental in building strategic records management compliance plans for organizations by providing an in-depth analysis of existing RIM processes. As a trained TQM facilitator, Linda has led global teams to standardize firm- -wide procedures, records retention policies, destruction guidelines, space management and construction of decentralized service centers.

Linda is an active member of the Association of Records Managers and Administrators (ARMA), Institute of Certified Records Managers (ICRM), Association of Imaging and Information Management (AIIM, Certified Electronic Records Management Practitioner), and Information Records Management Society of the UK (IRMS). Linda is also a Contributing Advisor to the Master of Archives and Record Administration (MARA) program at the San José State University School of Library and Information Science. 

Session Details


Monday 22nd May: 11:15am - 11:45am
Diverse Challenges of Bridging Paper to Electronic Records


Records Management is no longer just about paper. Although the digital era has created countless new forms of "records”, legacy physical paper records still exist. Learn the importance of establishing a unified information governance plan for the physical paper files in preparation for bridging to electronic records. During this presentation we will look at the intersection of Facilities Management and Records Management – storage solutions, scan-to-shred strategy, systems, security, sorting and indexing, skill sets and the evolving profile for a records management professional. Linda will review industry trends, patterns, and a strategy to start building solutions to bridge the paper.  

Topic: Soft Skills - helping you as a professional, particularly in managing change, Technology - best practices and innovation Enterprise Content Management

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