Crisis Communications and Records Management: Preparing for the Unexpected

In the event of a data breach or compliance issue, effective crisis communication is vital. This session will explore how organisations can prepare communication protocols and internal messaging to respond to incidents involving data mishandling or loss. Drawing on real-world case studies, attendees will learn the importance of clear, timely communication to mitigate reputational damage and maintain trust. The session will cover how to engage both internal and external audiences and manage public perception during a crisis. Participants will also engage in a brief interactive exercise to craft a crisis response, ensuring they leave with practical strategies for preparing and implementing communication plans when faced with unexpected challenges. This session is for both new professional and seasoned records management and data governance professionals looking to enhance their crisis readiness and communication skills.