James Lappin has been researching recordkeeping policy towards email accounts at Loughborough University since 2015. James has been in the field of records management for two decades, as a practitioner, consultant, trainer, commentator, researcher, podcaster and cartoonist. He has written retention schedules for a nuclear power station and an air traffic control service; written a records management strategy for the ICRC; and advised UN agencies and national parliaments on their SharePoint and electronic records management systems implementations. He has worked for many years with the European Institutions in Brussels. He is the author of the Thinking records blog and cofounder of the IRMS podcast.