Kindness as a Leadership Strategy: Building Trust and Resilience in Information Work

In a world of accelerating change, compliance pressures, and digital transformation, kindness might not be the first leadership trait that comes to mind – but it should be. This session makes the case for kindness as a strategic leadership approach that builds trust, strengthens resilience, and supports ethical, user-centred information work. Drawing on real-world examples from across government and the information profession, I’ll explore how empathy, clarity, and compassion can drive better outcomes for people and processes alike. Attendees will leave with practical behaviours they can model, and a renewed sense of how leadership rooted in kindness can create space for growth, confidence, and collaboration.